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Car insurance contact numbers in South Africa
By CarInsureZA editorial team · 5 min read · Updated 29 September 2026
This page lists the claims, new-quote and roadside assistance numbers for 30 South African car insurers. We checked every number on the insurer's own website on 29 September 2026, and each row links to the page we checked.
If you have just had an accident, a theft or a hijacking, use the claims or emergency line, not the sales line. Sales lines are for new quotes and are often closed after hours, while most claims and assistance lines run 24 hours.
Numbers change. If a number does not connect, use the insurer's own website or app, and never pay money into a bank account given to you by an unexpected caller.
Claims numbers
| Insurer | Claims line | Source |
|---|---|---|
| Absa | 0860 20 21 22; 0860 100 876 | absa.co.za |
| Alexander Forbes Insurance | 0860 006 784 | momentum.co.za |
| Bryte | 0800 112 605; 0800 112 604 | brytesa.com |
| Budget Insurance | 0861 60 01 20 | budgetinsurance.co.za |
| Dialdirect | 0861 555 580 | dialdirect.co.za |
| Discovery Insure | 0860 751 751 | discovery.co.za |
| Dotsure | 0861 368 7873 | dotsure.co.za |
| 1st for Women | 0861 33 93 39 | firstforwomen.co.za |
| FNB | 087 312 0001 | fnb.co.za |
| Guardrisk | 0860 222 555 | guardrisk.co.za |
| Hollard | 0800 935 465 | hollard.co.za |
| iWYZE | 0860 93 94 93 | iwyze.co.za |
| King Price | 0860 50 50 50 | kingprice.co.za |
| MiWay | 0860 64 64 64 | miway.co.za |
| Momentum Insure | 0860 006 784; +27 12 675 3047 | momentum.co.za |
| Naked | 0860 995 125 | naked.insure |
| Nedbank | 0800 333 111 | personal.nedbank.co.za |
| Old Mutual Insure | 0860 24 7 365; 0861 24 7 365 | oldmutual.co.za |
| OUTsurance | 08 600 70 000 | outsurance.co.za |
| PPS Short-Term Insurance | 0860 777 784; 010 085 3820 | pps.co.za |
| Santam | 0860 505 911 | santam.co.za |
| Standard Bank | 0860 123 999; 0860 109 459 | standardbank.co.za |
New quote and sales numbers
| Insurer | New quotes | Source |
|---|---|---|
| Alexander Forbes Insurance | 0860 006 784 | momentum.co.za |
| Budget Insurance | 0861 60 01 20 | budgetinsurance.co.za |
| Dialdirect | 0861 555 580 | dialdirect.co.za |
| 1st for Women | 0861 33 93 39 | firstforwomen.co.za |
| Guardrisk | +27 (11) 669 1000 | guardrisk.co.za |
| King Price | 0860 50 50 50 | kingprice.co.za |
| MiWay | 0860 64 64 64 | miway.co.za |
| Momentum Insure | 0860 006 784 | momentum.co.za |
| Old Mutual Insure | 0860 22 55 63 | oldmutual.co.za |
| OUTsurance | 08 600 60 000 | outsurance.co.za |
| PPS Short-Term Insurance | 010 085 3811 | pps.co.za |
| Santam | 0860 444 444 | santam.co.za |
| Standard Bank | 0860 123 999; 0861 600 224 | standardbank.co.za |
| Virseker | 0861 47 79 11 | virseker.co.za |
Roadside and emergency assistance
Most comprehensive policies include roadside and emergency assistance, for towing, a flat battery or a lock-out. Check that it is on your schedule before you rely on it.
| Insurer | Assistance line |
|---|---|
| Absa | 0861 434 732; 0800 046 637 |
| Affinity | 0861 446 320 |
| Alexander Forbes Insurance | 0860 784 767 |
| Auto & General | 0860 10 42 10; +27(11) 694 6694 |
| Bryte | 0860 001 121; 0861 666 668 |
| Budget Insurance | 0860 10 42 11 |
| Cross Country | 0800 005 688; +27 011 966 5004 |
| Dialdirect | 0860 911 911 |
| Discovery Insure | 0860 999 911 |
| 1st for Women | 0860 10 42 12; +27 11 694 6694 |
| Guardrisk | +27 (21) 940 5911 |
| iWYZE | 0860 93 94 93 |
| King Price | 0860 50 50 50 |
| MiWay | 0860 07 67 64 |
| Momentum Insure | 0860 784 767; +27 12 684 5603 |
| Naked | 0860 995 125 |
| Old Mutual Insure | 0800 24 7 365; 0860 24 7 365 |
| OUTsurance | 08 600 80 000 |
| Pineapple | 087 365 8615; 011 991 8642 |
| PPS Short-Term Insurance | 0800 008 773; 0860 777 784 |
| Safire Insurance | 0861 723 473; 087 110 1452 |
| Santam | 0860 505 911 |
| Standard Bank | 0860 123 999; 0861 007 247 |
| Virseker | 0861 33 37 85; +2711 468 9697 |
Customer service for existing clients
| Insurer | Service line |
|---|---|
| Absa | 0860 222 762 |
| Alexander Forbes Insurance | 0860 688 837 |
| Auto & General | 0861 60 01 24 |
| Cross Country | 011 215 8800 |
| Hollard | 0861 000 107 |
| Nedbank | 0860 000 538; 0800 555 111 |
| PPS Short-Term Insurance | 0860 123 777; 0800 008 773 |
| PSG Insure | +27 (21) 918 7800 |
| Safire Insurance | 033 264 8500 |
| Sanlam | 0860 726 526; 021 916 1500 |
| Santam | 0860 102 001 |
Which number to call, and when
- Accident, theft or hijacking: the claims or emergency line. Report as soon as it is safe, and open a SAPS case first for theft, hijacking or injuries. Our claims guide lists the documents you need.
- Stuck on the road: the assistance line on your policy schedule, which often sits with a separate assistance company.
- New quote or switching: the sales line or the insurer's online quote. Have your car's make, model, year, registration and your driving history ready.
- Changing your policy or cancelling: the service line for existing clients, or your broker if you bought through one. Our cancellation letter template helps you put it in writing.
- A complaint that the insurer has not resolved: the National Financial Ombud, which is free.
How to avoid a fake insurance call
Criminals pose as insurers to collect premiums, claim payouts or banking details. Insurers do not ask you to move your debit order to a new bank account over the phone or WhatsApp. If you get a call like that, hang up and phone the number on the insurer's website or your policy documents. You can check that a company is a licensed financial services provider on the FSCA register.
Frequently asked questions
Are these car insurance numbers official?
Yes. Each number was taken from the insurer's own website on 29 September 2026, and each row links to the page we used. Numbers can change, so confirm on the insurer's site before calling.
Which number do I call after an accident?
Call the claims or emergency assistance line, not the sales line. Claims lines at most insurers run 24 hours. Open a SAPS case first if anyone is injured, or for theft or hijacking.
Can I ask a car insurer to call me back?
Most direct insurers have a call-me-back form on their website. The link is on each insurer's review page on this site, in the contact section.
What if my insurer does not answer or resolve my complaint?
Put your complaint in writing to the insurer first. If it is not resolved, you can take it to the National Financial Ombud for free.
