iWYZE car insurance: review, contact numbers and claims

iWYZE was established in 2010 as Old Mutual's direct short-term insurance brand. It is underwritten by Old Mutual Insure Limited, a long established South African insurer. Buying direct means you deal with the company rather than a broker. The Old Mutual link gives the cover the backing of a large group, but you should still verify the underwriting entity on your schedule and on the FSCA register, because the brand and the underwriter are not always the same name.

• Three car cover levels: third party, third party fire and theft, and comprehensive. (iwyze.co.za)
• Comprehensive is the only iWYZE car option that pays for loss or damage to your own car from a road accident or natural disaster. (iwyze.co.za)
• Optional Cash Back Bonus: 10% of premiums back in cash after every 3 claim-free years (T&Cs apply). (iwyze.co.za)
• Road Emergency Services are automatically included with every vehicle insured, 24 hours a day, 365 days a year. (iwyze.co.za)
• Car hire and credit shortfall cover are optional extras at an additional premium on comprehensive. (iwyze.co.za)
• Built-in emergency accommodation for you and one passenger for an overnight stay after an accident more than 100km from home, plus keys, locks and remotes compensation. (iwyze.co.za)
• Multi-vehicle discount: premium per vehicle drops as more vehicles are insured, and car and home can be bundled. (iwyze.co.za)
• Car insurance advertised from R500pm; Scratch and Dent and Tyre and Rim cover are separate add-on products. (iwyze.co.za)

iWYZE offers the familiar South African three-step structure: third party, [third party fire and theft](/claims/third-party-fire-and-theft-claim/), and comprehensive. Only the comprehensive option pays for loss or damage to your own car from a road accident or natural disaster. The other two levels do not.

Comprehensive comes with some built-in extras. If you have an accident more than 100km from home, it covers an overnight stay for you and one passenger, and it compensates you for keys, locks and remotes. Car hire and credit shortfall cover are optional and cost an additional premium.

Scratch and Dent and Tyre and Rim cover are sold as separate add-on products, not as part of the car policy. Check the wording for each level so the cover matches what you actually need.

Checked on 29 September 2026 against iWYZE's official website. Numbers and channels change, so confirm on the linked page before you call. iWYZE will not ask you to pay into a new bank account over the phone; hang up and call the official number if anything feels off.

Sources: iwyze.co.za/claim, iwyze.co.za/contact, iwyze.co.za/company-information.

Road Emergency Services are included automatically with every vehicle you insure, 24 hours a day, 365 days a year. You do not need to add them or pay extra for them. The same number, 0860 93 94 93, is used for road and home emergencies and for notifying a claim.

iWYZE also offers an optional Cash Back Bonus. If you take it, you receive 10% of your premiums back in cash after every 3 claim-free years. Terms and conditions apply, so read them before you rely on it.

Pricing is linked to the number of vehicles on cover. The more vehicles you insure with iWYZE, the lower the premium per vehicle becomes, and car and home cover can be bundled.

Old Mutual backing signals scale and financial strength, which is reassuring on claims paying ability. It does not mean the policy is automatically the cheapest or the most generous on cover. Those depend on your quote and the specific terms. Treat the brand backing as one positive factor among several, and still compare iWYZE on price, excess and included benefits against other insurers before deciding.

Excess is the first amount you pay on a claim. iWYZE does not publish excess amounts, so the figure on your own schedule is the one that counts. Read it for every excess, including any for younger or inexperienced drivers. Standard exclusions across insurers include driving under the influence, an unlicensed driver, an unroadworthy vehicle, and using a private car for hire or reward. The biggest avoidable risk is non-disclosure: be accurate about the regular driver, the overnight parking address, modifications and claims history, because wrong information can get a later claim rejected.

This table is an orientation, not a quote. Your real terms depend on your car, area, driver profile and history.

Use it to frame questions, then get a real quote from iWYZE and compare on like for like cover with at least two other insurers.

Pros: the backing of Old Mutual Insure, roadside assistance included on every insured car, an optional cash back on comprehensive, a per-vehicle discount if you insure more than one car, and direct service. Cons: only comprehensive covers your own car after an accident, the cash back is optional and subject to terms, excess amounts are not published, and as with any direct insurer you do your own comparison shopping. Whether it fits depends on whether the quote and terms suit your car and budget.

Because we are not a broker, get your quote from iWYZE's own website or by phone rather than through us. iWYZE lists 0860 93 94 93 for road and home emergencies, claims notification and general contact, and its contact page has a call me back option. Confirm the number on iwyze.co.za before you call. Verify the cover on the FSCA register before buying, and confirm the underwriting entity on your schedule. If you have a dispute or a rejected claim and the internal complaints process does not resolve it, you can escalate for free to the National Financial Ombud, which absorbed the former Ombudsman for Short-Term Insurance (OSTI). The ombud is free to consumers.